If you are wondering how to avoid complaints and make dissatisfied guests happy, this article is for you.
Most of the time, owners of touristic apartment only think about the satisfaction of their guests, and they are right, happy guests are essential to keep the business going. Unfortunately, sometimes they tend to overlook their relationship with other crucial stakeholders: the neighbours.
Communication with guests is vital whether it’s during the booking process, the check-in or right up until the guest leaves. Without communication, a lot could go wrong! It is essential to maintain good relationships and have effective communication with guests in order to make everything as smooth as possible.
A PHENOMENAL YEAR FOR RENTAL INDUSTRY IN BARCELONA IN 2019
The rental industry in Barcelona aims to provide tourists with the best experience during their stay. So far, the year 2019 has been a great one for this industry and we are expecting an increase in revenues in the upcoming months.
When managing a holiday rental, there are many factors to take into consideration to make sure that the guests receive the best service possible, and that they comply with the house norms, that the apartment doesn't suffer from the succession of check-ins, but also that your neighbors will not be disturbed by the activity.
It is a thin balance to maintain all the stakeholders happy, however with a good organisation, efficient team, and well written clear house policies, it should not be a problem.
Having holiday rentals is a full-time job and working with management companies or services providers will help you managing your property. It will also help you in providing an excellent service to your guests and save a considerable amount of time. In this article you will find a comparison between managing your apartment alone, managing with external service providers, or directly with a management company.